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NO.50 Whistlekleen is a national dry cleaning and laundry organisation with 50 shops. You are conducting an EMS surveillance audit of Head Office and are sampling environmental performance measurement. You find that
80 per cent of failures to meet performance criteria originate from five shops in the same region. Most of these failures relate to the release of volatile organic compounds (VOCs) that exceeds regulations. The Environmental Manager tells you that these are the oldest shops in the organisation. The cleaning equipment needs replacing but the organisation cannot afford it at the moment.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
Select two options that apply to how you should respond to the information given.

NO.51 CleanHavenServices is a national dry cleaning and laundry organisation with 50 shops. You are conducting an EMS surveillance audit of the Head Office and are sampling environmental performance measurements. You find that all failures to meet compliance criteria originate from five shops in the same region. Most of these failures relate to the release of volatile organic compounds (VOCs), which exceed regulatory limits. The Environmental Manager tells you that these are the oldest shops in the organisation. He states that the cleaning equipment needs replacing, but the organisation cannot afford it now. He was instructed six months ago by Head Office to stop monitoring the air quality in the five shops.
On raising the matter with senior management, you are told that there are environmental objectives to replace the equipment in these shops over the next five years, which will eventually solve the problem.
After further auditing, you raised four nonconformities against ISO 14001.
Based on the scenario, select the four options which best describe the evidence for raising such nonconformities.

NO.52 You are auditing the ISO 14001 management system of a primary school (School 21st Century) located in downtown Lima, Peru. There are 400 students, attending classes from 9 am until 5.30 pm.
You have presented a nonconformity at the closing meeting:
Non-conformity – No environmental aspect has been identified related to the impact of the education provided by the school on students’ awareness (as future adults) related to generic environmental issues.
Select the three best acceptable corrections that the school may take.

NO.53 The Pressed Standard is a national dry cleaning and laundry organisation with 50 shops. You are conducting an EMS surveillance audit of the Head Office and are sampling environmental performance measurement.
You find that 80 per cent of failures to meet performance criteria originate from five shops in the same region.
Most of these failures relate to the release of volatile organic compounds (VOCs) that exceeded regulations.
The Environmental Manager tells you that these are the oldest shops in the organisation. The cleaning equipment needs replacing, but the organisation cannot afford it at the moment.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
When reviewing the nonconformity report files, you find that the organisation is facing a legal dispute with the environmental authority over multiple breaches of environmental legislation.
Select the three best options for how this should be handled by the organisation through its EMS.

NO.54 A key audit process is the way auditors gather information and determine the findings ‘ characteristics. Put the actions in the correct order to complete this process.

NO.55 Which one of the following outcomes of an audit does not require the auditee to respond?

NO.56 A huge public library established an EMS following the requirements of ISO 14001, which was third-party certified 10 years ago. You are performing the second surveillance audit of the third certification cycle. The audit plan included an audit to the Director as the last interview before the closing meeting.
During the interview with the Director, you audit clause 6.2 (Objectives and planning to achieve them). The dialogue is as follows:
You: Could you please tell me which were the environmental objectives defined for last year and show evidence of their achievement?
Director: Yes. We had defined three objectives. As you can see from our Annual Plan, one of them was to separate our waste in four categories: paper, plastics, metals, food – before, we had only three (plastic and paper were disposed together). We developed an Action Plan to achieve this objective.
Which six of the questions would you ask related to the Action Plan?

NO.57 During discussions with the individual(s) managing the audit programme of a certification body, the EMS Manager of the client organisation asks that only one auditor be used for the audit duration to save on travel expenses.
Which combination of the following responses should the individual(s) managing the audit programme make?
Select two.

NO.58 Just before the closing meeting of a third-party audit, the audit team leader is invited to a meeting with the EMS Manager.
He tells the audit team leader that a member of the audit team was seen taking videos on the factory floor using his mobile phone and wants him suspended from the closing meeting with any nonconformities raised by him rescinded.
When asked about this, the auditor said that he had obtained permission from the Production Manager who was escorting him around.
Select three options of how the audit team leader might respond to the EMS Manager.

NO.59 The following statements are related to audit methods. Review each one and select the two that are true:

NO.60 A key audit process is the way auditors gather information and determine the findings ‘ characteristics. Put the actions in the correct order to complete this process.

NO.61 Which one of the following conclusions in the audit report is not required by the certification body when deciding to grant certification?

NO.62 You are auditing a regional distribution depot of Park and Spend, a major retail chain. In a corner, you notice a steel drum sitting in a pool of liquid, which is slightly leaking across a passageway which has a barrier to prevent access. You ask the Depot Manager what is in the drum and are told it is hydraulic oil for the forklift trucks. When you ask why it is kept there, you are told that it is not normally kept there, but one of the forklift trucks reversed into it during the previous shift when it was waiting to be moved to a maintenance area. He says that he will get the floor cleaned up right away.
Select the two options that would give you cause for concern in relation to conformance to ISO 14001.

NO.63 When an organisation needs to determine the resources required for the internal audit programme, which one of the following issues does not impact the achievement of its intended results?

NO.64 Which two of the following do not participate in a second-party audit to ISO 14001?

NO.65 During discussions with the individual(s) managing the audit programme of a certification body, the EMS Manager of the client organisation asks that only one auditor be used for the audit duration to save on travel expenses.
Select two correct responses by the individual(s) managing the audit programme.

NO.66 A small services organisation has been contracted to handle the disposal of waste for a local hospital. You are an auditor conducting a Stage 2 audit of the care home to ISO 14001. You are reviewing the contract with the Service Manager (SM). An addendum to the contract only requires that biological waste is disposed of in the most environmentally friendly way, without reference to any regulatory requirements.
You: How was the waste disposal plan for the contract developed?
SM: We have a basic template that covers the materials, labour requirements and methods to be employed.
Some of that is specified by the contractor.
You: How does the plan deal with specific items like biological waste, which are included in the contract and can pose biological hazards to the environment?
SM: The basic plan covers general waste, but we have an addendum that covers biological waste.
You: Are you aware of the regulatory requirements for waste disposal standards in hospitals?
SM: Yes but we depend on the contractor to look after that side of things.
You raise a nonconformity against section 8.1.d of ISO 14001.
At the Stage 2 closing meeting of the audit, the EMS Manager objects to the nonconformity raised and asks for it to be withdrawn. He insists that they meet all the regulations.
Choose one of the options that the audit team leader should take in response to the request.