SAP C-THINK1-02 Practice Exam – 82 Unique Questions [Q48-Q69]

August 10, 2025 latestexam 0 Comments

5/5 - (1 vote)

SAP C-THINK1-02 Practice Exam – 82 Unique Questions

Latest Questions C-THINK1-02 Guide to Prepare Free Practice Tests

NO.48 What activities do you perform in the Synthesis phase? Note: There are 3 correct Answers to this question.

Share raw data

Derive insights

Establish a “divergent” state of mind

Generate ideas

Establish a “convergent” state of mind

NO.49 Designers actively__________________people in their own environment to identify their real needs.
Note: There are 1 correct answers to this question.

Observe

Blue Ocean REICC

Persona

Multiplication

NO.50 What rules do you apply when defining a design challenge? Note: There are 3 correct answers to this question.

The design challenge needs to be aligned and defined together with the client.

The design challenge should have the right balance between open and close phrasing

After completing the scoping phase, the design challenge cannot be rephrased anymore.

The design challenge sets the scope for a Design Thinking project.

The design challenge has to refer to a concrete persona in the context of the problem space

NO.51 The design-thinking process is based on what two main types of thinking?
Note: There are 2 correct answers to this question.

Convergence

Being human

Design challenge

Divergence

NO.52 _____________________________is also relevant to the implementation phase, asit involves acting in order to learn, trying something new, learning from the attempt, and building that learning into the next iteration.
Note: There are 1 correct answers to this question.

Implementation

Experimentation

Exportation

Refreshment

NO.53 What is the recommended practice when running an interview for empathy? Note: There is 1 correct answer to this question.

Suggest answers

Ask long questions

Encourage stories

Ask binary questions

NO.54 Which of the following questions is an open-ended interview question?

Do you think we should display the user profile on the left?

Why is the user interface confusing?

Are there any problems using the current solution?

Do you like the user interface?

NO.55 How would an interview team identify the workarounds that users perform? Note: There are 2 correct answers to this question.

By asking binary questions.

By observing the environment, tools used and body language

By asking “why” questions

By understanding the user types and the context of the challenge

NO.56 What are four questions that are useful to ask during the ciesignthinking process? (another variation to the design thinkingprocess) Note: There are 4 correct answers to this question.

What if?

What is?

What works?

What are?

What wows?

NO.57 What is the main lesson of the “Design a Chair” mini-exercise? Note: There are 2 correct answers to this question.

The phrasing of the design challenge influences the results

Need and demand are key when phrasing a design challenge

Feasibility is the key when phrasing a design challenge

Design is key when phrasing a design challenge.

The “Design a Chair” mini-exercise is a classic activity used in SAP Design Thinking workshops to illustrate how the framing of a problem or challenge can significantly impact the solutions generated. Here’s why the correct answers are A and B:
* The phrasing of the design challenge influences the results (A):The way a design challenge is framed shapes the direction and creativity of the solutions. For example, asking participants to “design a chair” versus “design a way for people to sit comfortably” will yield vastly different outcomes. SAP emphasizes that clear and thoughtful phrasing of challenges ensures alignment with user needs and encourages innovative thinking.
* Need and demand are key when phrasing a design challenge (B):Understanding the needs and demands of users is central to SAP Design Thinking. A well-phrased challenge should reflect real user problems and opportunities. By focusing on need and demand, teams can create meaningful and impactful solutions. SAP highlights the importance of grounding challenges in empathy research to ensure relevance and value.
Incorrect Options:
* C. Feasibility is the key when phrasing a design challenge:While feasibility is important, it is not the primary focus during the initial framing of a designchallenge. SAP prioritizes understanding user needs and exploring possibilities before considering constraints like feasibility.
* D. Design is key when phrasing a design challenge:Design is an outcome of the process, not the focus of the challenge itself. SAP stresses that the challenge should center on the problem, not the solution.

NO.58 What are key techniques for collecting data during empathic field research? Note: There are 3 correct answers to this question.

Performing market analysis

Asking people

Trying out the user experience

Observing.

Studying analyst reports

NO.59 What is the objective of the “a day in the life” technique? Note: There is 1 correct answer to this question.

To understand the productivity of personas

To identify areas for simplification

To put personas in context

To identify redundancies.

The “a day in the life” technique is a powerful tool in SAP Design Thinking to understand how users interact with their environment and experience specific challenges or opportunities throughout their day. Here’s why the correct answer is C:
* To put personas in context (C):This technique involves mapping out the daily activities, emotions, and interactions of personas to provide a holistic view of their experiences. By placing personas in context, teams can better empathize with users and uncover pain points, needs, and opportunitiesfor innovation. SAP emphasizes the importance of understanding the user’s journey within their real-world environment.
Incorrect Options:
* A. To understand the productivity of personas:While productivity may be a factor, the primary goal of this technique is to understand the broader context of the persona’s life, not just their productivity.
* B. To identify areas for simplification:Simplification is a potential outcome of the analysis but not the main objective of the “a day in the life” technique.
* D. To identify redundancies:Identifying redundancies is more relevant to process optimization, not the exploratory nature of this technique.

NO.60 How would an interview team identify the workarounds that users perform? Note: There are 2 correct Answers to this question.

By capturing socio-demographics

By asking “why” questions

By understanding the user types and the context of the challenge

By observing the environment, tools used and body language

NO.61 Are insights and observations the same thing?

YES

NO.62 What is the goal of the prototyping phase? Note; There are 2 correct answers to this question.

To fill the backlog for bug tracking

To create a fist user experience

To create as many ideas as possible

To fail early.

NO.63 What is the essence of design thinking?
Note: There are 1 correct answers to thisquestion.

What do you hope to test with the user? What sorts of behavior do you expect?

Identify what’s being tested with each prototype. A prototype should answer a particular question when tested

In the early stages of a project that question may be broad

How one identifies new solutions that meet the needs of a market; TO CREATE SOMETHING NEW

NO.64 What are basic principles of field research? Note: There are 2 correct answers to this question.

Focus on the users who represent your main customer group.

Take people out of their context and put them in an inspiring environment

What people say is often not what they do, think or feel.

Ask a lot of “why” questions to get valuable data

Field research is a cornerstone of SAP Design Thinking, focusing on understanding users in their natural environments. Here’s why the correct answers are C and D:
* What people say is often not what they do, think or feel (C):SAP emphasizes the importance of observing behavior rather than relying solely on self-reported data. Users may not always articulate their true needs or actions, so field research involves observing and interpreting real-world behaviors.
* Ask a lot of “why” questions to get valuable data (D):Asking “why” questions helps uncover deeper insights and motivations. SAP encourages curiosity and probing to understand the root causes of user behaviors and challenges.
Incorrect Options:
* A. Focus on the users who represent your main customer group:While focusing on the target audience is important, SAP stresses the value of diverse perspectives, including extreme users, to uncover innovative insights.
* B. Take people out of their context and put them in an inspiring environment:Field research prioritizes observing users in their natural context to gather authentic data. Removing users from their environment can distort their behaviors and insights.

NO.65 Which techniques are typically used in Design Thinking workshops? Note: There are 2 correct answers to this question.

Low-fidelity (lo-fi) prototyping

Six Sigma

Point of view

Lean management

NO.66 You are in the phase when you capture interview results. What are the goals of a “structured wall of data”?
Note: There are 2 correct answers to this question.

To identify common topics and understand the meaning of interview results

To crystallize key user types, needs and insights from interview stories

To identify interview results that lie outside of the problem space.

To frame the potential solution space of the challenge

The “structured wall of data” is a visual tool used during the Empathize phase to organize and analyze qualitative data collected from interviews. Here’s why the correct answers are A and B:
* Why this is correct:A structured wall of data helps teams cluster similar themes, patterns, and insights from interview transcripts. By organizing data visually, participants can identify recurring topics and extract meaningful insights about user needs and pain points.

NO.67 Why are brain dump exercises successful? Note; There are 3 correct answers to this question.

The result clearly articulates the emotions and touch points of the user when adopting a new technology.

Grouping and clustering thoughts helps the team to structure data and to identify common topics.

Participants are able to identify the most important ideas to solve the challenge.

Group dynamics ensure that everyone contributes. Nobody wants to be the only one not providing any input.

Everybody has different thoughts while thinking about the challenge.

NO.68 Which is a process of constructive conflict that merges into unifying solutions through the power of observation, synthesis, searching and generating alternatives, critical thinking, feedback, visual representation, creativity, problem solving, and value creations?
Note: There are 1 correct answers to this question.

Iterate ideation phase

Funky prototyping

Design

Being human

NO.69 What is the recommended process to run an interview? Note: There is 1 correct answers to thisquestion.

The team introduces themselves and the project at the interview and then asks questions that imply a high degree of creativity

The team introduces themselves and the project at the interview, builds rapport and then asks prepared questions

The team forwards the design challenge prior to the interview and at the interview asks prepared questions.

The team forwards the design challenge prior to the interview and at the interview asks questions that imply a high degree of creativity

Conducting interviews effectively is crucial for gathering meaningful insights during the Empathize phase.
Here’s why the correct answer is B:
* Why this is incorrect:Asking highly creative or abstract questions at the beginning of an interview can confuse or overwhelm the interviewee. Interviews should start with simple, open-ended questions to build rapport and ease the participant into deeper discussions.

Loading …