[Q16-Q37] Best Quality Peoplecert CASM Exam Questions LatestCram Realistic Practice Exams [2025]

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Best Quality Peoplecert CASM Exam Questions LatestCram Realistic Practice Exams [2025]

Critical Information To Certified Agile Service Manager V2.1 Pass the First Time

NEW QUESTION 16
Which of the following is one of the MOST important outcomes of any Practice/Microprocess Planning?

Metrics that will be used to measure progress or value

The prioritized list of items for the next Sprint

A detailed plan on how to achieve the Practice/Microprocess goal

A and B

Effective planning for a practice or microprocess involves setting measurable outcomes and prioritizing tasks to ensure value delivery.
A . Correct. Metrics are vital to track progress and evaluate the impact of improvements.
B . Correct. Prioritizing the next steps helps the team focus on delivering value incrementally.
C . Incorrect. Agile discourages creating overly detailed plans, favoring adaptability.
D . Correct. Both metrics and prioritization are critical outcomes of effective planning.
Reference:
ITIL 4: Metrics and priorities in process improvement.
Scrum Guide 2020: Planning and prioritization principles.

NEW QUESTION 17
Which is NOT a characteristic of Agile Process Improvement?

Identify and mitigate any constraints affecting the flow of work

Conducting regular reviews

Ensures documentation is updated and comprehensive

Aligning Agile values with processes

Agile Process Improvement emphasizes iterative, value-driven enhancements to processes, but it avoids unnecessary bureaucracy, such as overly comprehensive documentation.
A . Correct. Agile focuses on identifying and mitigating bottlenecks or constraints to optimize workflow.
B . Correct. Regular reviews, such as retrospectives, are essential to continuous improvement.
C . Incorrect. While documentation is important, Agile prefers documentation that is “just enough” to support collaboration and delivery, avoiding overly comprehensive updates.
D . Correct. Aligning processes with Agile values ensures that improvements drive responsiveness, flexibility, and customer satisfaction.
Reference:
Agile Manifesto principle: “Working software over comprehensive documentation.” Lean and Agile Process Improvement strategies in ITIL 4 and SAFe.

NEW QUESTION 18
Which statement describes the Definition of Done?

Items that need to be completed during the Sprint for success

Shared understanding of expectations for an increment or backlog item

From the Sprint Review, a description of what was completed during the Sprint

When a Team completes all of their work for a Sprint

The Definition of Done (DoD) is a shared understanding of what constitutes completeness for a backlog item or increment, ensuring transparency and quality.
A . Incorrect. This describes Sprint requirements, not the Definition of Done.
B . Correct. The DoD is an agreement among the team about the criteria that must be met for work to be considered done.
C . Incorrect. The Sprint Review reflects completed work but does not define the DoD.
D . Incorrect. Completing work for a Sprint doesn’t necessarily mean adhering to the DoD.
Reference:
Scrum Guide 2020: Definition of Done.

NEW QUESTION 19
Which of the following would NOT help sustain improvements?

Provide ongoing training to existing employees

Increase the velocity of Teams

Communicate successes, failures, and lessons learned

Solicit feedback when changes are made

Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simply increasing the velocity of teams does not inherently sustain improvements and can sometimes lead to burnout if not managed properly.
A . Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.
B . Correct. While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.
C . Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.
D . Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.
Reference:
ITIL 4: Continuous Improvement principles.
Scrum and Agile: Importance of sustainable delivery practices.

NEW QUESTION 20
Which is NOT an ITIL Guiding Principle?

Start where you are

Understand and increase the flow of work

Progress iteratively with feedback

Collaborate and promote visibility

ITIL 4 defines specific guiding principles that help organizations adopt and adapt practices in a service management context. Let’s analyze the options:
A . Correct. “Start where you are” encourages building upon existing capabilities instead of starting from scratch.
B . Incorrect. While understanding flow is crucial in Lean practices, this specific phrasing is not an ITIL guiding principle. ITIL focuses more on holistic principles such as collaboration and iteration.
C . Correct. “Progress iteratively with feedback” reflects Agile and Lean practices in ITIL, ensuring incremental improvements with customer input.
D . Correct. Collaboration and visibility are key to ITIL 4 principles, promoting shared understanding and transparency.
Reference:
ITIL 4 Guiding Principles: Axelos ITIL 4 Foundation materials.

NEW QUESTION 21
Which of the following are NOT included in a Sprint Review?

Discuss what went well

Discuss challenges faced

Discuss what we will do differently next time

Review the current state of the Practice Backlog

The Sprint Review focuses on inspecting the increment and adapting the backlog, not on identifying improvement actions for the team.
A . Correct. Discussions on successes are part of the Sprint Review.
B . Correct. Challenges faced during the Sprint are addressed in the Sprint Review.
C . Incorrect. Reflection on what to do differently is a key focus of the Sprint Retrospective, not the Sprint Review.
D . Correct. Reviewing the state of the backlog is a central activity in the Sprint Review.
Reference:
Scrum Guide 2020: Sprint Review and Retrospective distinctions.

NEW QUESTION 22
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

The Team

The Agile Service Manager

The Agile Practice Owner

The Product Owner

In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.
A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.
B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.
C . Incorrect. The Agile Practice Owner is not a Scrum role.
D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.
Reference:
Scrum Guide 2020: The role of the Product Owner

NEW QUESTION 23
What BEST describes the Practice Backlog?

The single source of requirements for a practice

The artifact that documents what will be needed in the next Sprint

All of the above

The project plan that will guide the practice’s implementation roadmap

NEW QUESTION 24
Who makes the decision to release an Increment?

The Team

The Agile Practice Owner

The Agile Service Manager

Both A and B

In Scrum and Agile practices, the decision to release an increment typically lies with the Product Owner (or Agile Practice Owner in service contexts) because they are responsible for maximizing the value of the product and ensuring alignment with business needs.
A . Incorrect. While the team delivers the increment, the release decision is outside their authority.
B . Correct. The Agile Practice Owner is accountable for ensuring that a release aligns with business goals and customer needs.
C . Incorrect. The Agile Service Manager focuses on process facilitation, not increment releases.
D . Incorrect. The team supports increment development, but the release decision remains with the Agile Practice Owner.
Reference:
Scrum Guide 2020: Role of the Product Owner in release decisions.

NEW QUESTION 25
How does the Agile Service Manager serve the Team?

Ensuring the Team is customer-focused

Writing clear user stories

Removing impediments to their progress

All of the above

The Agile Service Manager primarily serves the team by removing impediments that block progress and ensuring smooth delivery. Let’s assess the options:
A . Incorrect. While customer focus is important, this responsibility lies with the Product Owner or similar roles, not primarily the Agile Service Manager.
B . Incorrect. Writing user stories is a responsibility of the Product Owner or team members, not the Agile Service Manager.
C . Correct. The Agile Service Manager supports the team by identifying and eliminating obstacles to ensure their progress and efficiency.
D . Incorrect. While some aspects are relevant, only C accurately reflects the primary role of an Agile Service Manager.
Reference:
Scrum Guide 2020: Role of the Scrum Master in removing impediments.

NEW QUESTION 26
Which statement about the Process Startup is TRUE?

Attendance is limited to Team members

It is an inspection of progress toward the Sprint Goal

It is a status meeting

All of the above

The Process Startup (or Daily Scrum equivalent in service management) is a quick status meeting to align the team’s efforts and inspect progress.
A . Incorrect. Attendance may involve stakeholders or others, depending on the context.
B . Incorrect. The inspection of progress toward the Sprint Goal is a characteristic of the Sprint Review, not the Process Startup.
C . Correct. The Process Startup functions as a status meeting to synchronize team activities.
D . Incorrect. Not all options are correct.
Reference:
Scrum Guide 2020: Daily Scrum principles.

NEW QUESTION 27
At which event does the Team typically discuss their velocity and capacity?

Sprint Review

Sprint Retrospective

Practice Planning

Process Startup

The Practice Planning (or Sprint Planning in Scrum) event involves evaluating the team’s velocity (historical delivery rate) and capacity (available resources) to determine what work can be committed to during the upcoming iteration.
A . Incorrect. The Sprint Review focuses on inspecting the increment and updating the backlog, not discussing velocity or capacity.
B . Incorrect. The Sprint Retrospective evaluates team performance but does not plan future work.
C . Correct. Velocity and capacity discussions occur during Practice/Sprint Planning to ensure realistic commitments.
D . Incorrect. The Process Startup (Daily Scrum equivalent) is a short status meeting and does not focus on capacity or velocity.
Reference:
Scrum Guide 2020: Sprint Planning.

NEW QUESTION 28
What BEST describes the Practice Backlog?

The artifact that documents what will be needed in the next Sprint

The single source of requirements for a practice

The project plan that will guide the practice’s implementation roadmap

All of the above

The Practice Backlog serves as the single source of truth for requirements within a service management practice, similar to how a Product Backlog functions in Scrum.
A . Incorrect. This describes a Sprint Backlog, not the Practice Backlog.
B . Correct. The Practice Backlog acts as the comprehensive repository for requirements specific to a practice.
C . Incorrect. While the Practice Backlog informs the roadmap, it is not a detailed project plan.
D . Incorrect. Only B accurately reflects the nature of a Practice Backlog.
Reference:
ITIL 4 and Agile Service Management: Practice Backlog as a requirements repository.

NEW QUESTION 29
Which BEST describes the goal of Lean?

To improve the flow of processes while reducing cost

To remove waste and have fewer defects

To eliminate unnecessary code or functionality

To improve overall customer value

The ultimate goal of Lean is to enhance customer value by improving processes and removing waste. Let’s analyze the options:
A . Incorrect. While improving process flow and reducing cost are Lean benefits, they are not the primary goal.
B . Incorrect. Removing waste and defects is part of Lean practices but serves the larger goal of delivering value.
C . Incorrect. Eliminating unnecessary functionality is one aspect of Lean software development, not the broader goal of Lean principles.
D . Correct. Improving customer value aligns with Lean’s central objective of delivering what the customer truly needs and values while minimizing waste.
Reference:
Lean Thinking by Womack and Jones: Core principles emphasize customer value.
SAFe Framework: Lean Principles in scaled environments.

NEW QUESTION 30
What does the Sprint Backlog provide the Agile Service Management Team?

Description of how to meet the Sprint requirements

List of requirements that must be met during the Sprint

Ability to be self-managing to meet the Sprint Goal

Both A and C

The Sprint Backlog provides the team with a clear understanding of what needs to be done and the freedom to self-manage to achieve the Sprint Goal.
A . Correct. The Sprint Backlog includes a plan for how the team will meet the Sprint requirements.
B . Incorrect. While the Sprint Backlog lists work items, this alone doesn’t cover its full purpose.
C . Correct. Agile teams are self-managing, and the Sprint Backlog empowers them to organize their work autonomously.
D . Correct. Both A and C accurately describe the purpose of the Sprint Backlog.
Reference:
Scrum Guide 2020: Purpose and contents of the Sprint Backlog.

NEW QUESTION 31
Which of the following roles should be included in an Agile Service Management Team?

Leader

Developer

Designer

Customer

An Agile Service Management Team typically requires a Leader who guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let’s evaluate the roles:
A . Correct. A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.
B . Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.
C . Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.
D . Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.
Reference:
ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.

NEW QUESTION 32
An organization’s CIO believes they will better serve customers if they become more Agile. How can an organization become more Agile?

Shift IT’s main focus to software development

Put strict control on changes and only allow them early in development

Be more collaborative

Both A and C

Becoming more Agile requires fostering collaboration, flexibility, and customer focus. Let’s evaluate the options:
A . Incorrect. While IT plays a crucial role in Agile transformation, solely focusing on software development doesn’t address Agile principles like collaboration, iterative value delivery, and responsiveness to change.
B . Incorrect. Strict control over changes contradicts Agile principles, which encourage adaptability and welcoming change throughout development.
C . Correct. Collaboration is a core value in Agile, emphasizing interactions among teams, customers, and stakeholders to deliver value effectively.
D . Incorrect. While collaboration is correct, pairing it with a narrow IT focus (option A) doesn’t reflect a holistic Agile transformation.
Reference:
Agile Manifesto (Individual and interactions over processes and tools).
Principles of Agile Transformation: Collaboration and adaptability are key.

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