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NO.57 In the baseline platform configuration, when a Knowledge Article is flagged by a user as being incomplete or incorrect, a notification is sent to the Knowledge Base Owner.

NO.58 A developer is asked to update data in an org based on new business rules. The new rules state that Accounts with the type set to “Customer” should have a status of “Active, ” and Accounts with the type set to “Prospect” should have a status of “Pending. ” No other changes to data should be made.
Which code block will accurately meet the business requirements?

NO.59 Which of the following columns get copied from the incident when creating a problem according to the OOTB implementation? (Choose all that apply.)

NO.60 Which of the following database views is useful if you need to create a report of the changes that were closed by category?

NO.61 Which of the following plugins is needed in order to add a survey when calculating risk in change requests?

NO.62 Which of the following statements is true regarding operations that can be performed by nobody?

NO.63 A developer created a new trigger that inserts a Task when a new Lead is created. After deploying to production, an outside integration is periodically reporting errors.
Which change should the developer make to ensure the integration is not affected with minimal impact to business logic?

NO.64 What record type(s) can be created from an interaction through Agent Workspace? Select 3 Answers from the below options

NO.65 Using User Criteria, access to catalog categories and catalog items can be applied based on _____________.
(Choose three.)

NO.66 A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.
What is a recommended solution?

NO.67 The Incident Task [incident_task] table is extended from the _________ table.

NO.68 A Problem can be created from an Incident.

NO.69 Which of the following roles can delete a catalog?

NO.70 Which table is used to store emergency change requests?

NO.71 Best Practices for using service catalog categories include _____________.

NO.72 Workshops intend to understand the current processes at the organization in order to reflect them in ServiceNow ITSM.

NO.73 What is the purpose of “reassignment_count” field in incident table?