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NEW QUESTION 40
Which statement describes ‘shared values’ in the McKinsey 7S model?

NEW QUESTION 41
Which of the following statement about communication approaches that encourage engagement during change are true?
It is helpful to delay communication until all the information is avoiding the risk of misleading people with insufficient data.
An external communications agency should be asked to relay messages when dealing with a difficult change.

NEW QUESTION 42
Which of the following statements about selecting the appropriate communication channels for a change initiative are true?
1.If the aim is to achieve active engagement then rich communication is essential
2.Leaner channels are suitable where there is little chance of misinterpretation

NEW QUESTION 43
Which should always be the first step in the Continuous Change Management Cycle?

NEW QUESTION 44
According to Morgan, what metaphor applies to an organization that has structured and tightly-controlled processes?

NEW QUESTION 45
When assessing the impact and severity of options on how to handle change, not all costs are financial. What type of cost is reflected in the downtime experienced while staff are trained to use a new process or system?

NEW QUESTION 46
Which of the following statements about the behaviour of effective change managers as agile practitioners are true?

NEW QUESTION 47
Which of the following statements about the change severity assessment ‘environment’ impact are true?
The amount of other activity happening at the same time as the charge is a factor The common values and behaviors in the organization is a factor.

NEW QUESTION 48
Which of the following statements about the use of symbolic actions and symbolism to appeal to people’s hearts and minds are true?
Leaders must lead by example
Only leaders can influence change

NEW QUESTION 49
What kind of power is conveyed by a manager who is admired and respected by their subordinates and seen as a role model?

NEW QUESTION 50
An organization has decided to roll out the transition to a new software application one department at a time.
What type of delivery strategy is being adopted?

NEW QUESTION 51
Why is it appropriate to give Line Leaders privileged access to the thinking behind a change?

NEW QUESTION 52
Which statement describes ‘confirmation bias’?

NEW QUESTION 53
What is the First step of Kotter’s eight-step model for planning and leading organizational change?

NEW QUESTION 54
Which is a factor used in the ‘change formula’ (Beckhard and Harris)?

NEW QUESTION 55
According to Glaser and Glaser, which element of team effectives enables team members to help each other address challenges?

NEW QUESTION 56
To show the change is on track, Change Managers must define and agree a set of measures that reflect the desired outcomes. What are these often called?

NEW QUESTION 57
What step in Kotter’s model for planning and leading organizational change focuses on setting up the leadership team to drive the change?

NEW QUESTION 58
Which is a desired characteristic of a vision statement for a change?

NEW QUESTION 59
Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channelsduring change?

NEW QUESTION 60
Which advantage relates to using a Persona to understand a stakeholder group?