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Q16. A Knowledge Article can be associated with multiple Knowledge Bases.

Q17. The marketing department at Universal Containers regularly changes the page layout requirements for its custom marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects.
What can the administrator do to meet this request?

Q18. Technical consultants should attend workshops.

Q19. ATF is NOT supported for order guides in service portal.

Q20. When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)

Q21. Which of the following plugins is needed in order to add a survey when calculating risk in change requests?

Q22. Which of the following outlines the ways changes may be related to incidents?

Q23.

The test method above calls a web service that updates an external system with Account information and sets the Account’s Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: “Methods defined as TestMethod do not support Web service callouts.” What is the optimal way to fix this?

Q24. Which of the following fields is mandatory when the button “Request Approval” in normal change form is clicked?

Q25. In the baseline instance, which of the following views are available for incidents? (Choose three.)

Q26. An Apex class does not achieve expected code coverage. The testSetup method explicitly calls a method in the Apex class.
How can the developer generate the code coverage?

Q27. Which feature can Service Desk Agents use to ensure that Knowledge Articles they attach to Incidents are Article that are appropriate to share with Callers?

Q28. Configuration items (Cls) can be connected to each other. Terms such as Runs on, Depends On, or Contains are examples of a _____________.

Q29. Which one of the following is the GOAL of Incident Management?

Q30. A company has a native iOS app for placing orders that needs to connect to Salesforce to retrieve consolidated information from many different objects in a JSON format.
Which is the optimal method to implement this in Salesforce?

Q31. In the baseline configuration, ONLY Emergency Changes require a PostImplementation Review (PIR).

Q32. Which of the following is NOT a type of Article feedback that may be submitted by users?