Updated Certified-Business-Analyst Dumps Questions Are Available [2023] For Passing Salesforce Exam [Q116-Q140]

Updated Certified-Business-Analyst Dumps Questions Are Available [2023] For Passing Salesforce Exam [Q116-Q140]

November 22, 2023 latestexam 0 Comments

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Updated Certified-Business-Analyst Dumps Questions Are Available [2023] For Passing Salesforce Exam

Free UPDATED Salesforce Certified-Business-Analyst Certification Exam Dumps is Online

The benefits of achieving the Salesforce Certified Business Analyst certification are numerous. It demonstrates to employers and clients that a professional has a comprehensive understanding of the Salesforce platform and can effectively analyze business requirements to design and implement solutions. It also provides access to a network of certified professionals, as well as ongoing professional development opportunities.

The Salesforce Certified-Business-Analyst exam consists of 60 multiple-choice questions that must be completed in 105 minutes. It covers a wide range of topics including Salesforce data model, Salesforce security model, Salesforce automation, and Salesforce reporting. Salesforce Certified Business Analyst Exam certification is valid for three years and requires candidates to pass a maintenance exam to keep it current. The Salesforce Certified Business Analyst certification is a valuable asset for professionals who want to advance in their careers and increase their earning potential within the Salesforce ecosystem.

NO.116 A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact’s spouse and children to help build the relationship. The BA writes the following user story.
“As a user, I need to be able to record a contact’s title and role as separate data points so I know who to address for various needs of the account.” Who should be listed as the persona?

Sales rep

Contact

Service rep

Explanation
The persona that should be listed in this user story is sales rep. A persona is a fictional representation of a user role or group who will benefit from a feature or functionality. It helps describe who the user is, what they want or need, and why they want or need it. The persona should be specific enough to capture the characteristics and goals of the user group, but not too specific that it excludes other potential users. The persona that should be listed in this user story is sales rep because they are the ones who want to capture the names of the contact’s spouse and children to help build the relationship. Contact is not a persona that should be listed in this user story because they are not the ones who will use or benefit from this feature or functionality. They are the object of the feature or functionality, not the subject. Service rep is not a persona that should be listed in this user story because they are not the ones who want or need this feature or functionality. They may have different goals or expectations than sales reps when it comes to contact management. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/user-stor

NO.117 Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
What should the BA do to build trust with the stakeholder as the project continues?

Set up a casual meeting to create a personal connection with the stakeholder.

Reset project expectations at the next meeting with the stakeholder.

Ask an executive sponsor to address the stakeholder’s concerns.

NO.118 Cloud Kicks leadership wants to use custom code for functionality that can easily be created declaratively in Sates Cloud. The business analyst (BA) has been asked to advise leadership on how these approaches impact their solution options.
What is one of the BA’s strongest arguments for using configuration over code?

Configuration leverages multiple programming languages.

Configuration allows for any level of complexity.

Configuration provides faster speed to market.

Explanation
One of the BA’s strongest arguments for using configuration over code is that configuration provides faster speed to market. Speed to market is the time it takes to deliver a product or service from conception to launch.
Speed to market is important for gaining competitive advantage, meeting customer demand, and maximizing revenue potential. Configuration provides faster speed to market than code because it allows for creating and modifying functionality in Salesforce without writing code or deploying changes. Configuration can be done by using point-and-click tools such as App Builder, Process Builder, Flow Builder, Lightning Web Components Builder, etc., which are easy to use and require less technical skills than coding. Configuration also reduces the risk of errors or bugs that may occur with code and require more testing or debugging time.
References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-functional-requirements/evaluate-s

NO.119 New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?

A very detailed process map that is unambiguous and version controlled

A somewhat detailed process map that is easy to remember and self- explanatory

A simple process map that is high-level and covers key aspects

Explanation
A simple process map that is high-level and covers key aspects is suitable for documenting the overall lead creation process for new interns at Universal Containers. This type of process map can help provide an overview of the main steps and actors involved in the process without overwhelming them with too much detail or complexity. A very detailed process map that is unambiguous and version controlled is more suitable for documenting complex processes that require precision and accuracy for compliance or quality purposes. A somewhat detailed process map that is easy to remember and self-explanatory is more suitable for documenting processes that have moderate levels of detail or complexity for training or improvement purposes. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/business

NO.120 Which of the following User Management terms is best described by this definition: ” Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem”.

Role

User License

Profile

Username

Explanation
User License is the User Management term that is best described by this definition: “Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem”. Role is a User Management term that controls data visibility and reporting hierarchy within an organization based on users’ positions. Profile is a User Management term that defines what users can do within an organization based on their job function and responsibilities. Username is a User Management term that identifies users when they log in to Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.users_def.htm&type=5

NO.121 A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?

Analyze, build, operate, deliver

Analyze, build, deliver, operate

Analyze, operate, build, deliver

NO.122 Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it’s time to close and increased its close rate by 30%.
Which influencing style is the BA using?

Accommodating

Collaborative

inspiring

NO.123 A Salesforce business analyst (BA) has recently joined a new project to improve the Sales Cloud implementation at Cloud Kicks. The BA wants to quickly introduce new functionality to impress the customer.
Which action should the BA take?

Demo standard features and elicit feedback from the customer.

Update the page layouts to show the most relevant information at the top.

Scope the development of an integration with enterprise resource planning (ERP)

Explanation
The action that the business analyst should take to quickly introduce new functionality to impress the customer is to demo standard features and elicit feedback from the customer. Demoing standard features means showing the customer how Sales Cloud can provide out-of-the-box functionality that meets their needs or expectations without requiring extensive customization or development. Eliciting feedback means asking the customer for their opinions or suggestions on how Sales Cloud can improve their sales process or performance. Demoing standard features and eliciting feedback helps to quickly introduce new functionality to impress the customer by demonstrating the value and benefits of Sales Cloud, as well as engaging and involving the customer in the solution design and delivery. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di

NO.124 The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC’s sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?

Ask questions to understand their needs and focus on shared goals.

Present the pros and cons of the decision by using logic and facts.

Demonstrate the BA’s expertise and clearly state the decision is final.

Explanation
The business analyst should do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements is to ask questions to understand their needs and focus on shared goals.
Asking questions is an elicitation technique that allows the business analyst to gather information, clarify assumptions, or validate understanding from stakeholders. It can help the business analyst understand the sales team’s doubts or concerns about the new tool, and address them with empathy or evidence. Focusing on shared goals is a collaboration technique that aligns stakeholders on a common vision or outcome for a project or initiative. It can help the business analyst show how the new tool will benefit the sales team and meet their expectations or needs.Presenting the pros and cons of the decision by using logic and facts may not be an effective way to gain buy-in and support from the sales team because it may not address their emotional or psychological barriers or resistance to change. Demonstrating expertise and clearly stating the decision is final may not be an effective way to gain buy-in and support from the sales team because it may not involve them in the decision-making process or respect their opinions or feedback. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio

NO.125 The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?

Current state analysis

Object models

Use cases

NO.126 A new employee at Universal Containers just sent the business analyst (BA) a Slack message with an named User3tories_v37_final_final_final.docx.
Which best practice should the 6A train the employee on fir

Use standard naming conventions.

Use acceptance criteria to define success.

Use a version control repository.

NO.127 Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it’s time to close and increased its close rate by 30%.
Which influencing style is the BA using?

Accommodating

Collaborative

inspiring

Explanation
The influencing style that the BA is using is inspiring. Inspiring is a style that appeals to the emotions and values of the stakeholders, and motivates them to achieve a shared vision or goal. The BA is using an inspiring style by showing them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened its time to close and increased its close rate by 30%. This helps to create a positive and aspirational image of what Sales Cloud can do for them, and encourages them to overcome their resistance and embrace the change.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-stakeholder-management

NO.128 A Salesforce business analyst (BA) has recently joined a new project to improve the Sales Cloud implementation at Cloud Kicks. The BA wants to quickly introduce new functionality to impress the customer.
Which action should the BA take?

Demo standard features and elicit feedback from the customer.

Update the page layouts to show the most relevant information at the top.

Scope the development of an integration with enterprise resource planning (ERP)

Explanation
The action that the business analyst should take to quickly introduce new functionality to impress the customer is to demo standard features and elicit feedback from the customer. Demoing standard features means showing the customer how Sales Cloud can provide out-of-the-box functionality that meets their needs or expectations without requiring extensive customization or development. Eliciting feedback means asking the customer for their opinions or suggestions on how Sales Cloud can improve their sales process or performance. Demoing standard features and eliciting feedback helps to quickly introduce new functionality to impress the customer by demonstrating the value and benefits of Sales Cloud, as well as engaging and involving the customer in the solution design and delivery.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/

NO.129 Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

2 FA

Single Sign-On

Email Proof

NO.130 A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?

Engage a developer to scope a custom solution.

Research third-party apps on the AppExchange.

Export a weekly report of user activity.

NO.131 Which element of the storytelling process for UX is described here: “A hurdle that makes it difficult for your heroes to succeed on their journeys.”

Challenge

Monster

Victory

Helper

NO.132 A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?

A model of a final proposed product

A first pass, simple sketch of an idea

A polished, proven solution

Explanation
A prototype is a first pass, simple sketch of an idea that can be used to test assumptions, gather feedback, and validate solutions. It is not a model of a final proposed product, which is more detailed and refined. It is not a polished, proven solution, which is the outcome of testing and iterating on prototypes. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta

NO.133 Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based onbusiness requirements. The team is asking questions such as, “Did we build the right product?” and “Did we build the product right?” Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?

Process maps

User stories

Acceptance criteria

Explanation
The element that the business analyst should use to help the QA team validate that the product fulfilled the requirements without ambiguity is acceptance criteria. Acceptance criteria are statements that define the conditions that a product or feature must meet in order to be accepted by stakeholders or end users. They can help the QA team test the functionality based on specific scenarios or outcomes, and verify that it meets the expectations or needs of stakeholders or end users. Process maps are diagrams that show how a business process flows from start to end. They can help the QA team understand how a product or feature works in relation to a process, but not how to validate it without ambiguity. User stories are statements that capture a requirement or feature from an end user’s perspective. They can help the QA team understand what needs to be done and why it matters, but not how to validate it without ambiguity. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-storiesh

NO.134 Which permission is required to create, delete, refresh or activate a Sandbox?

Sandbox Editor

Environment Manager

System Administrator

Manage Sandbox

Explanation
The Manage Sandbox permission is required to create, delete, refresh or activate a Sandbox. Sandbox Editor, Environment Manager, and System Administrator are not valid permissions in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.data_sandbox_manage.htm&type=5

NO.135 The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?

The Sponsor

The Enterprise

The project

NO.136 A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact’s spouse and children to help build the relationship. The BA writes the following user story.
“As a user, I need to be able to record a contact’s title and role as separate data points so I know who to address for various needs of the account.”
Who should be listed as the persona?

Sales rep

Contact

Service rep

NO.137 The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?

A sales manager wants to be notified when a contract has been submitted with a discount greater than
20% so the manager can approve or decline a discounted price.

Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.

A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%

NO.138 Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO’s customers. The business analyst (BA) needs to complete the org impact analysis.
Which reference should the BA consult to understand the integration pattern?

Salesforce Solution Kits

Solution Architecture Diagram

Business Requirements Document

Explanation
The reference that the business analyst should consult to understand the integration pattern is a Solution Architecture Diagram. A Solution Architecture Diagram is a diagram that shows the high-level design and components of a system or solution. A Solution Architecture Diagram helps to understand the integration pattern by showing how different systems or applications are connected and interact with each other, as well as what data or information is exchanged between them. A Solution Architecture Diagram also helps to identify the scope, requirements, dependencies, and risks of an integration project or enhancement. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/solution-des

NO.139 The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?

Business Process Modeling Notation (BPMN)

Universal Process Notation (UPN)

Unified Modeling Language (UML)

Explanation
This answer selects Universal Process Notation (UPN) as the diagramming notation that the BA should use for the process map. UPN is a simple and standardized way of creating process maps, using only four symbols:
activity, decision, start/end, and annotation. UPN can help the BA create a process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use

NO.140 Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?

Integrated Definition for Process Description Capture Method (IDEF3)

Vision, Values, Methods, Obstacles, and Measures (V2MOM)

Business Process Modeling Notation (BPMN)

Explanation
The management process that the business analyst should suggest to help the teams align on their competing priorities is Vision, Values, Methods, Obstacles, and Measures (V2MOM). V2MOM is a framework that helps to define and communicate a shared vision and strategy for a project or organization. V2MOM stands for Vision (what you want to achieve), Values (what’s important to you), Methods (how you will get it done), Obstacles (what might stand in your way), and Measures (how you will know when you’re successful).
V2MOM helps to align teams on their common goals and priorities, as well as track their progress and results.
References:
https://trailhead.salesforce.com/content/learn/modules/v2mom-align-your-vision-and-values/v2mom-introduction

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