Latest [Apr 06, 2023] ITIL ITIL-4-Foundation Real Exam Dumps PDF [Q225-Q244]

Latest [Apr 06, 2023] ITIL ITIL-4-Foundation Real Exam Dumps PDF [Q225-Q244]

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Latest [Apr 06, 2023] ITIL ITIL-4-Foundation Real Exam Dumps PDF

ITIL-4-Foundation Practice Test Questions Updated 505 Questions

The exam is designed to test a candidate’s knowledge and understanding of the ITIL 4 framework. It covers topics such as the four dimensions of service management, the service value system, and the seven guiding principles of ITIL 4. The exam is multiple choice and consists of 40 questions with a pass mark of 65%. Candidates have 60 minutes to complete the exam.

NEW QUESTION 225
What three elements make up the Service Portfolio?

Customer portfolio, service catalogue and retired services

Customer portfolio, configuration management system and service catalogue

Service pipeline, service catalogue and retired services

Service pipeline, configuration management system and service catalogue

Explanation
D18912E1457D5D1DDCBD40AB3BF70D5D

NEW QUESTION 226
Which practice may involve the initiation of disaster recovery?

Incident management

Service request management

Service level management

IT asset management

NEW QUESTION 227
What helps diagnose and resolve a simple incident?

Rapid escalation

Formation of a temporary team

The use of scripts

Problem prioritization

NEW QUESTION 228
Which term relates to service levels aligned with the needs of service consumers?

Service management

Warranty

Cost

Utility

NEW QUESTION 229
What describes the steps needed to create and deliver a specific service to a consumer?

Service management

Practices

A value stream

Service level management

NEW QUESTION 230
Which is an example o’ a service request?

A request for normal operation to be restored

A request to implement a security patch

A request tor access to a file

A request to investigate the cause of an incident

NEW QUESTION 231
Which is NOT a component of the service value system?

The service value chain

Opportunity and demand

Continual improvement

Governance

NEW QUESTION 232
Which is NOT a key focus of the ‘information and technology’ dimension?

Workflow management and inventory systems

Communication systems and knowledge bases

Roles and responsibilities

Security and compliance

NEW QUESTION 233
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of p. and the CIs that support them, is available when and where it is needed

organizations

outcomes

relationships

services

NEW QUESTION 234
Which is a recommendation for applying the guiding principle ‘keep it simple and practical?

Communicate in a way the audience can hear

Sometimes nothing from the current state can be re used

If a practice is easier to follow it is more likely to be adopted

Fast does not mean incomplete

NEW QUESTION 235
What is the purpose of the ‘information security management1 practice?

To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

To observe services and service components

To protect the information needed by the organization to conduct its business

To plan and manage the full lifecycle of all IT assets

NEW QUESTION 236
Why should some service requests be fulfilled with no additional approvals?

To ensure that spending is properly accounted for

To ensure that information security requirements are met

To streamline the fulfillment workflow

To set user expectations for fulfillment times

NEW QUESTION 237
What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

A standard change

An emergency change

An internal change

A normal change

NEW QUESTION 238
What is the PRIMARY use of a change schedule?

To support the ‘incident management’ practice and improvement planning

To manage emergency changes

To plan changes and help avoid conflicts

To manage standard changes

NEW QUESTION 239
Which practice identifies metrics that reflect the customer’s experience of a service?

Continual improvement

Service desk

Service level management

Problem management

NEW QUESTION 240
Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?

Change

Event

Known error

Problem

ITIL defines a problem as a cause, or potential cause, of one or more incidents. A known error is a problem that has been analyzed but not resolved.
https://www.bmc.com/blogs/itil-problem-management/

NEW QUESTION 241
What are ‘engage’, ‘plan’ and ‘improve’ examples of?

Service value chain activities

Service level management

Service value chain inputs

Change control

NEW QUESTION 242
Which practice helps to ensure that the services delivered to customers are aligned with their needs?

Service request management

Change enablement

Problem management

Service level management

NEW QUESTION 243
Which is a description of service provision?

A formal description of one or more services, designed to address the needs of a service consumer

Activities that an organization performs to deliver services

A way to help create value by facilitating outcomes that service consumers need

Cooperation between two organizations to ensure that a service delivers value

The ITIL SVS describes how all the components and activities of the organization work together as a system to enable value creation.
The SVS is made up of specific inputs, elements, and outputs relevant to service management. The key inputs to the SVS are opportunity and demand. The output of the SVS is value delivered by products and services.
Opportunity refers to options or possibilities to add value for stakeholders or otherwise improve the organization.
Demand refers to need or desire for products and services among internal and external consumers.
https://www.bmc.com/blogs/itil-service-value-system/

NEW QUESTION 244
Which guiding principle is PRIMARILY concerned with consumer’s revenue and growth?

Keep it simple and practical

Optimize and automate

Progress iteratively with feedback

Focus on value

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ITIL ITIL-4-Foundation Dumps – Secret To Pass in First Attempt: https://www.latestcram.com/ITIL-4-Foundation-exam-cram-questions.html

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Latest [Apr 06, 2023] ITIL ITIL-4-Foundation Real Exam Dumps PDF [Q225-Q244]

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