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NEW QUESTION 41
When should a full risk assessment and authorization be carried out for a standard change?

NEW QUESTION 42
Which dimension includes the knowledge needed for the management of services?

NEW QUESTION 43
Which describes a standard change?

NEW QUESTION 44
Which two statements about the ‘service request management’ practice are CORRECT?
1. Service requests are part of normal service delivery
2. Complaints can be handled as service requests
3. Service requests result from a failure in service
4. Normal changes should be handled as service requests

NEW QUESTION 45
Which is an example of a business related measurement?

NEW QUESTION 46
Which statement BEST describes a service request?

NEW QUESTION 47
Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment

NEW QUESTION 48
Which statement about the steps to fulfill a service request is CORRECT?

NEW QUESTION 49
Which is an example of how service automation assists service automation assists service management?

NEW QUESTION 50
Which is NOT a sub-process of capacity management?

NEW QUESTION 51
Which two statements about an organization’s culture are CORRECT?
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

NEW QUESTION 52
Which function is responsible for the management of a data centre?

NEW QUESTION 53
Which skill is an essential part of the ‘service level management’ practice?

NEW QUESTION 54
Which is a purpose of the ‘service desk’ practice?

NEW QUESTION 55
Which is a purpose of the ‘service level management’ practice?

NEW QUESTION 56
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

NEW QUESTION 57
Which term is used to describe the prediction and control of income and expenditure within an organization?

NEW QUESTION 58
Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?

NEW QUESTION 59
Which stakeholders co-create value in a service relationship?

NEW QUESTION 60
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

NEW QUESTION 61
Which statement about stakeholders is TRUE?